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Shipping your order
Orders placed before noon are prepared and shipped the same day your order is registered and paid, and orders placed in the afternoon ship the next day, provided the items are in stock.
If some items in your order are not available right away, you can choose, from your cart or your customer account, a separate shipment (paid option) so that you receive what is available quickly.
For deferred payments (cheque or bank transfer), your order is taken into account once your payment is received. For card payments, your order is validated automatically as soon as your payment is accepted and moves straight to processing.
When your order ships, you receive an email confirming dispatch.
Delivery of your order
Orders are delivered within 24 to 72 hours depending on the carrier you chose when placing your order. The default delivery method uses the postal letter-mail service, so your parcel is left in your mailbox even when you are away.
Parcel shipments come with a tracking link.
If you have any questions about the delivery of your order, please leave us a message via the contact form.
Returning your order or some items
You can return all or part of your order to the address shown on the invoice. Submit your return request from your order history in your customer account.
Returned items must be in their original condition, without defects. Sealed packaging must not have been opened. Items from unsealed packaging must not have been used.
Once your return has been checked and approved, we refund your payment method (card, cheque or bank transfer).